Privacy Policy

  PRIVACY POLICY

This Privacy Policy (“Policy”) describes how Cropcrest India Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in Delhi, India ("Cropcrest," "Company," "We," "Us," “Our”), collects, uses, stores, discloses, and protects personal information of users ("Users," "Buyer," “You”) who access or use the website https://cropcrest.in/ (collectively, the “Platform”).

This policy is published in compliance with the Information Technology Act, 2000, and applicable rules.

By accessing or using the Platform, you consent to the collection, use, storage, and disclosure of your information in accordance with this Policy.

APPLICABILITY

This Privacy Policy applies to:

·Visitors to the Platform;

·Users who browse, register, or place orders;

·Users who interact with us through forms, emails, or marketing communications

 INFORMATION WE COLLECT

Cropcrest collects only such information as is reasonably necessary for the operation of the platform and facilitation of B2B transactions. The information collected under the following categories of personal data are:

1. Information You Provide Directly

·Name

·Email address

·Phone number

·Billing and shipping address

·Account registration details

·Communications sent to us (emails, inquiries, feedback)

2. Transaction Information

·Order details

·Payment confirmation status (we do not store card or bank details)

3. Automatically Collected Information

·IP address

·Browser type and device information

· Pages visited and interactions on the Platform

·Cookies and similar tracking technologies (as explained in our Cookies Policy)

PURPOSE OF COLLECTION AND USE

Your personal data is collected and used for the following purposes:

·To operate and maintain the Platform

·To process orders and transactions

·To communicate order-related updates and service information

·To respond to inquiries and customer support requests

·To improve Platform functionality, user experience, and offerings

·To send promotional or marketing communications (where permitted)

·To comply with legal and regulatory obligations

·To protect the integrity of the Platform

·To prevent fraud and abuse of the Platform

Cropcrest does not collect personal data beyond what is necessary for these purposes and does not use personal information for unsolicited marketing communications unless expressly permitted by the user or required by law.

LEGAL BASIS FOR PROCESSING

Personal data is processed based on:

·Your consent

·Performance of contractual obligations

·Compliance with legal obligations

·Legitimate business interests, where applicable

“By submitting personal data through forms on the Platform, including inquiry or contact forms, you expressly consent to the collection, use, and processing of such personal data in accordance with this Privacy Policy and applicable laws.”

SHARING AND DISCLOSURE OF PERSONAL DATA

We may share personal data with:

1. Service Providers

2. Third-party vendors who assist with:

·Payment processing

·Logistics and delivery

·Platform hosting and maintenance

·Analytics and marketing services

·IT service providers

Such service providers are bound by confidentiality and data protection obligations.

3. Legal & Regulatory Authorities

Where required to comply with applicable laws, court orders, or government requests.

4. Protection of Cropcrest and Others

To protect the rights, property, or safety of the Platform, our Users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

“Cropcrest does not sell, trade or rent personal data to third parties under any circumstances."

DATA STORAGE AND SECURITY

Cropcrest implements reasonable security practices and procedures, including administrative, technical, and physical safeguards to protect personal information against the following:

· Unauthorized access

·Loss

·Misuse

·Alteration

·Disclosure

While Cropcrest takes commercially reasonable steps to protect information, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

Personal data is retained only for as long as necessary to:

·Fulfill the purposes for which it was collected

·Comply with legal, regulatory, or contractual obligations

Once data is no longer required, it is securely deleted or anonymized.

USER RIGHTS AND RESPONSIBILITIES

Subject to applicable laws, you may have the right to:

·Access your personal data

·Request correction or updating of inaccurate data

·Withdraw consent for marketing communications

·Request deletion of personal data, where legally permissible

·Objection to procession and marketing

Requests may be made using the contact details available on the “Contact Us” page.

Users are responsible for:

·Ensuring the information provided is accurate and up to date;

·Maintaining the confidentiality of their account credentials;

·All the activities conducted through their account.

Cropcrest shall not be liable for any loss arising from unauthorized access resulting from the User’s failure to safeguard account information.

THIRD-PARTY LINKS

The Platform may contain links to third-party websites or platforms.

We are not responsible for the privacy practices or content of such third-party websites, and users are encouraged to review their respective privacy policies.

Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier.

BUSINESS TRANSFER

As we continue to grow our business, we might consider buying and selling the business and services.

We also provide them with the B2B services in which the transferred asset includes the information of the users but remains to promise in the pre-existing privacy notice.

CHANGES TO THIS PRIVACY POLICY

Cropcrest reserves the right to modify or update this Privacy Policy at any time.

Any changes will be effective upon posting on the Platform, and continued use of the Platform constitutes acceptance of the updated policy.

GRIEVANCE REDRESSAL

Any grievances, complaints, or queries relating to the Platform, products, or services may be addressed to the Company through the contact details provided on the “Contact Us” page of the Platform.