Shipping Policy

SHIPPING & DELIVERY POLICY 

This Shipping & Delivery Policy governs how orders are processed, shipped, delivered and handled on the Website https://cropcrest.in/ operated by Cropcrest India Private Limited (“Cropcrest,” “Company,” “We,” “Our”)

Please read this policy carefully before placing an order.

This Policy should be read together with the Terms & Conditions and Return, Refund & Cancellation Policy.

SCOPE OF DELIVERY

Cropcrest facilitates the delivery of products across India, subject to the serviceability, logistical feasibility, regulatory restrictions, and availability of delivery partners.

Delivery coverage may vary based on the location, product category, statutory requirements, and operational constraints.

Cropcrest reserves the right to restrict or refuse delivery to certain locations without prior notice.

ORDER PROCESSING

Orders are typically processed within 1 - 2 business days from the time of successful payment.

“Order confirmation does not mean your order has been shipped.”

DELIVERY TIMELINES

We typically process and ship orders within 8-10 business days from the date of billing.

Delivery timelines displayed on the Platform or communicated to the Buyer are estimates only and shall not be construed as binding commitments.

Delay may occur due to factors beyond Cropcrest’s control, including but limited to transportation disruptions, weather conditions, regulatory inspections, supply chain constraints, strikes, lockdowns, force majeure events, or actions of third-party logistics providers.

Cropcrest shall not be liable for any loss or inconvenience arising from such delays.

SHIPPING CHARGES

Shipping charges are calculated based on weight, destination, and delivery method at checkout.

Express delivery charges may differ.

“Cropcrest reserves the right to revise shipping charges at any time.”

DELIVERY METHODS

Orders are shipped using trusted courier partners.

Courier partners are

· ACPL Transport

· Navata Road Transport

· Delhivery Limited

· VRL Transport

Standard and express options may be available based on location and service availability. Multiple items in an order may be shipped separately.

Cropcrest shall not be responsible for delays, damages, or failures attributable to logistics partners, except to the extent required under the applicable law.

RISK AND TITLE TRANSFER

Unless otherwise agreed in writing, the risk of loss or damage to products shall pass to the Buyer upon delivery at the shipping address provided.

Title to the products shall pass upon receipt of full payment. The Buyer is responsible for ensuring availability to receive delivery at the specified address during the delivery window.

INSPECTION UPON DELIVERY

Customers must inspect their order immediately upon delivery:

· Check the condition of packaging and products before receiving the order.

· Any visible damage, breakage, or defect must be reported within 24 hours of delivery with clear photographic or video evidence.

· Failure to report within the specified timeframe may result in claims being denied.

Cropcrest shall not be responsible for claims raised beyond the stipulated timelines.

FAILED OR DELAYED DELIVERIES

Our logistics partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address, including zip code and a mobile number. This will ensure a faster and better delivery.

The company shall not be liable for any delays, failed deliveries, or non-delivery due to reasons beyond its reasonable control, including but not limited to:

· Courier partner disruptions

· Government regulations, restrictions, strikes, weather

· Force Majeure events

In such cases, at the company’s discretion, you may be offered re-delivery, replacement, or a refund in accordance with relevant policies.

THIRD-PARTY LOGISTICS DISCLAIMER

The company engages independent third-party logistics and courier service providers for the shipment and delivery of products.

The Company does not own, operate, or control such third-party logistics providers and, accordingly, shall not be liable for any loss, delay, damage, misdelivery, non-delivery, or service deficiency caused due to the acts, omissions, negligence, delays, strikes, system failures, or operational issues of such third party.

Any claims arising out of or in connection with transportation, delivery timelines, transit damage, or handling of products shall be governed by the terms and conditions of the respective logistics provider.

MODIFICATIONS TO THIS POLICY

The Company reserves the right to modify or update this policy at any time without prior notice.

Updated versions will be effective upon posting on the website.